Terms and conditions for Bernhardis ApS

BERNHARDIS ApS
Heimdalsvej 2a
9800 Hjørring
TEL: +4522308017
CVR: 40032207

Payment

BERNHARDIS ApS receives online payments with; Dankort, Visa / Dankort, Mastercard, Mobilepay Online.

Payment will only be deducted from your account when the physical item is shipped or the virtual product is created unless otherwise agreed or stated in your order.

When paying with Visa Electron and Mastercard Debit, which are debit cards, the payment will be reserved in your account in accordance with the terms of your card until we withdraw or reject the payment.

All amounts on the website include VAT.
The website uses the following currencies for pricing:
Denmark – Kroner (DKK), Euro (EUR)

BERNHARDIS ApS uses a secure payment server that encrypts all information with SSL protocol, which means your data is secure and can not be read by other outsiders.

Delivery

The delivery time for your order is 4-6 weeks ..

Delivery area: We deliver to all countries within the EU and EEA.

BERNHARDIS ApS sends goods with the following: GLS – Private, PostNord – Private, DAO – Direct

Shipping is calculated based on weight.

You will be able to choose between having the package sent “without delivery” or “with delivery”.

You will always receive a track and trace number so you can track your package, from our warehouse and home to you.

Right of withdrawal

There is a 14-day full right of withdrawal on items purchased on the website unless otherwise agreed or stated in your order.

The 14 day period starts on the day the order is delivered.

You will bear any return costs yourself.

Requests for cancellation must be notified to us no later than 14 after delivery and be received by us no later than 14 days after we have been informed of your use of the right of withdrawal.

Requests for the use of the right of withdrawal must be sent by e-mail info@bernhardis.com to which the standard cancellation form is requested to be filled in and sent with (cf. the form at the bottom of the terms and conditions).

The condition of the item upon return

You are liable for the deterioration of the value of the item, which is due to handling other than what is necessary to determine the item’s nature, properties and function. This means that you must try the item in the same way as if you were shopping in a physical store.

If the item has been tested in addition to what is described above, it is considered used and of impaired value. This means that if you cancel the purchase, you will receive a small part or none of the purchase amount back. It is up to BERNHARDIS ApS to assess the condition of the product.

Right of complaint

There is a 2-year right to make a complaint about products in accordance with the Danish Sales Act. The right of complaint applies to all errors in software, material and manufacturing.

Complaint regarding. Defective situation must be reported to BERNHARDIS ApS within a reasonable time after receipt. Here, max. two months as a reasonable time, unless otherwise agreed. We refund reasonable shipping costs.

The complaint is dropped due to incorrect or unusual operation of the product.

BERNHARDIS ApS covers the return costs to a reasonable extent.

Upon return, contact the company:

BERNHARDIS ApS
Heimdalsvej 2a
9800 Hjørring
TEL: +4522308017

Complaints are not received if these have been sent on COD.

Customer & Privacy Policy

We do not resell personal information and do not pass on your personal information to others, they are only registered in our customer directory. You can have your information deleted at any time.

In order for you to enter into an agreement with BERNHARDIS ApS, we need the following information:
. Name
. Address
. Phone number
. Email address

We register your personal information for the purpose of being able to deliver the item to you.

The personal information is registered with BERNHARDIS ApS and stored for up to five years, after which the information is deleted.

When personal information is collected via our website, we ensure that it is always done by giving your express consent, so that you are informed of exactly what information is collected and why.

The director and the employees of BERNHARDIS ApS have access to the information that is registered about you.

The data responsible for BERNHARDIS ApS is: Theis Fonseca Holmene

We do not store and transmit customer information encrypted.

As registered with BERNHARDIS ApS, you always have the right to object to the registration. You also have the right to insight into what information is registered about you. You have these rights according to the Personal Data Act and inquiries in connection with this should be directed to info@bernhardis.com.

Cookies
At www.bernhardis.com, cookies are used for the purpose of optimizing the website and its functionality, and thus making the visit as easy as possible for you.

You can delete cookies from your computer at any time, see the instructions on Webshop Cookies and Privacy Policy.

Log statistics
We use a log statistic on www.bernhardis.com, which means that a statistics system collects information that can give a statistical picture of how many visitors we have, where they come from and where on the website it is left, etc.

The log statistics are only used for the purpose of optimizing BERNHARDIS ApS’s website.

Consumer protection

Read more about your protection as a consumer when you buy via a PensoPay payment solution:
https://pensopay.com/mere/forbrugerbeskyttelse/

Opportunities for appeal

In the event of a complaint, our e-mail address must be stated: info@bernhardis.com and the website where you purchased the item.
A complaint about a product or service can be submitted to the Center for Complaint Resolution, House of Boards, Toldboden 2, 8800 Viborg.
You can complain to the Center for Complaint Resolution via the Complaints Portal for the House of Boards (Link).
For EU citizens outside the EU, complaints must be sent via the EU Commission’s online complaint platform.
ec.europa.eu

Standard cancellation form

(this form is completed and returned only if the right of withdrawal is exercised)

To [insert here the trader’s name, physical address and, where applicable, the fax number and e-mail address of the trader himself]:

– I / we (*) hereby announce that I / we (*) wish to exercise the right of withdrawal in connection with my / our (*) purchase agreement for the following goods (*) / provision of the following services (*)

– Ordered on (*) / Received on (*)

– Consumer name (Consumer names)

– Consumer’s address (Consumer’s address)

– Consumer signature (Consumer signatures) (only if the contents of the form are communicated on paper)

– Date